THE 5 MAJOR CHAMPIONSHIPS
WORLD REGION
FOR WINTER
FAQ
Our customers often ask us questions! Here are our answers to the most frequently asked questions:
I don't have tracking for my order, what should I do?
The tracking number is available 4 to 5 days after your order. It will be sent to you by email if you have provided one, otherwise, do not hesitate to contact us on our networks so that we can provide it to you.
I haven't received the product, what should I do?
If you have not received your order within the estimated time, please contact us as soon as possible.
We will take the necessary steps to resolve the issue and provide you with immediate assistance.
Please note that it is important to contact us as soon as possible so that we can investigate and resolve any non-delivery situation efficiently.
Is delivery free?
Yes! We offer free shipping on all orders worldwide!
Is payment secure?
Yes, payment is secure.
The security of your information is our top priority.
We use secure payment methods that ensure the confidentiality of your financial data with every transaction.
Our payment platform is certified to the highest security standards to ensure maximum protection of your information.
How long does delivery take?
We understand the importance of receiving your items quickly!
Our standard delivery time is 14 to 21 days from order confirmation.
Please note that delivery times may vary depending on your geographic location (non-EU) and exceptional circumstances.
How to contact us?
You can easily contact us by emailing our support team at: stilldreaming.group@gmail.com
You can also contact us via the "contact us" section
Our team will be happy to answer any questions, concerns, or comments you may have as soon as possible.